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Standard Chartered Bank-Sales Support OfficerResource Solutions Consulting Hong Kong Limited
  • Kwun Tong
  • Salary provided
  • Posted on 22 Aug 2019
Standard Chartered Bank-Sales Support OfficerResource Solutions Consulting Hong Kong Limited

Job Highlights

  • no sales target to achieve
  • CDD/KYC/Document preparations
  • Prefer sales support experience

Job Description

The Role Responsibilities & Our Ideal Candidate
Business Performance
  • View Account Opening Forms, ensure completeness and correctness of the data provided in the forms
  • Conduct customer due diligence checking (‘CDD’) for CASA and credit card applications, generate CDD check result for internal review and approval
  • Contact customers to confirm/verify/obtain information for CASA/credit card applications
  • Obtain Team Manager sign-off for CDD checklist, Source of Wealth write up, voice log and data correction for CASA/credit card applications
  • Follow up pending credit card applications, reply KIV on COS, raise appeal to Credit Initiation, seek clarification from HK card ops   
  • Keep track on CASA setup and credit card approval status, prepare statistic reports for management review
  • Manage program gifts/coupons for Bonus Payroll Account/credit card acquisition, reconcile number of unused program gifts/coupons and gift acknowledgement receipts returned from company onsite/acquisition booth
  • Coordinate with product team for replenishment/returning of program coupons, keep record of coupons movement and report to product team by the required timeline
  • Provide sales support at company onsite/acquisition booth as assigned
Sales Governance and Risk Control
  • Comply with Group policies, guidelines, codes, processes, procedures, laws and regulations including but not limited to Group Code of Conduct, policies and procedures on Anti Money Laundering, Bribery and Corruptions, Data Protection
  • Read, understand and comply with product procedure manuals and departmental operation instructions to handle Account Opening Forms, follow up pending cases, conduct KYC, CDD, risk assessment to onboard new to bank customers and ongoing review for existing customers
  • Report suspicious cases and irregularities to line manager and stakeholders e.g. Business Operational Risk Manager (‘BORM’), Financial Crime Risk, Compliance
  • Follow prevailing complaint handling procedure and guidelines to handle, report and keep track of the complaint case in CEMS till case closure
  • Complete mandatory e-learning by deadline, keep up-to-date knowledge on latest regulatory requirements, product and process changes through internal broadcast, briefing and training

Additional Information

Career Level
Entry Level
Years of Experience
Not Specified
Employment Type
Full Time

Company Overview

Resource Solutions is a provider of recruitment process outsourcing (RPO) solutions. Part of the Robert Walters Group, we have delivered these solutions to leading organisations since 1997. We constantly manage a recruitment budget of over £650 million on behalf of our clients, hiring more than 16,500 employees for them each year. Our business has considerable resources at its disposal, operating from a network of 53 offices in 24 countries. We work in partnership with organisations, managing everything from global accounts with demanding resourcing strategies to single sites with low recruitment volumes. As one of the original pioneers of RPO, we have a vast amount of industry expertise. This is reflected in our client portfolio, which includes everyone from major blue-chip companies to small and medium size enterprises.

Additional Company Information