Store Supervisor 店鋪主管 - HK International Airport 香港國際機場

Reporting to the Store Manager, the Supervisor will maximize sales, optimize operations and coach/lead the retail team in the designated stores under their responsibility.

JOB DUTIES & RESPONSIBILITIES

Store

• You will ensure that the stores you are responsible are anytime, anywhere perfectly fit for business (cleanness, lighting, lay out, promotional displays. digital screens, etc).
• You will ensure that the brand counters are anytime, anywhere perfectly fit for business and according to Brand’s specifications.
• You will ensure that aisles are cleared, safe and accessible for our customers at any time.

Product

• You will ensure that product allocation is according each brand strategy and seasonal calendar.
• You will ensure the right and timely product replenishment
• You will work with Merchandising and Marketing to plan/adapt product display and assortment to daily, monthly and seasonal variances and needs.
• You will ensure that all marketing and brand displays and fixtures are anytime according to Shilla/Brands/HKIA guidelines.
• You will help and support the stock control procedures (reports, stock take, etc).
• You will help to produce the relevant information and data to run and optimize the business (reports and feedback).

Operations

• You will need to know by heart the operations and procedures standards stated by the company.
• You will act as a leader on the sales floor, coach and facilitate the team tyo provide experience sales service.
• You will ensure that operations are anytime helping to maximize sales and customer service
• You will reassign resources and re-schedule operations when needed, coordinated with your Sales and Operations Managers.
• You will constantly revise the operations looking for ways to improve efficiency and maximizing revenue.
• You will support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues mangement, etc; and coordinate with Cashier Supervisors for the technical issues.

Staff development

• You will manage the development of the staff assigned to your stores (sales, skills, customer service, and product knowledge).
• You will lead by example, coach and motivate your staff team to fulfill the company’s selling and service standards and maximize the customer’s experience at HKIA.
• You will assess your team members’ performance on a timely basis and support their career plan.
• You will lead by example.

Coordinate with other functions

• You will coordinate with Marketing Dpt (Visual Merchandising, promotions, special events)
• You will coordinate with Merchandising (HPP, SPP, events, Brand’s visits).
• You will coordinate with HR Dept (training, career plan, sales incentives, talent retention, and engagement).
• You will support the Retail Sales/Operations Managers to liaise with Brands/vendors and other third parties during stores visits.

KEY REQUIREMENTS & COMPETENCIES

• 4 years of related work experience in retail operations, preferably in a FMCG or retail environment (experience in Travel Retail and/or beauty-fashion is a plus)
• High school level at least required
• Excellent customer service focus
• Self-starter with strong business acumen and result-oriented
• Strong leadership skills
• Demonstrated ability to build effective teams and motivate employees.
• Outgoing, dependable, pro-active
• Good organizing and analytical skills
• Able to lead and coach large numbers of sales staff team
• Good interpersonal, able to interact with different levels
• Good project and time management skills
• Good communication and interpersonal skills
• Result oriented.

BENEFITS

• Commission
• Bonus
• 5-day work per week, 9 hours per shift
• 17 Days Public Holidays
• 13 - 18 Days Annual Leaves
• Marriage Leave
• Compassion Leave
• Transportation Allowance
• Shift Allowance
• Attendance Allowance
• Medical & Dental Scheme (including spouse and child)
• Staff Purchase Discounts

Interested parties please attach your full resume with current and expected salary and your availability to the application via JobsDB.  You can also view our business scope & company details on our company website: https://www.beautyandyou.com.hk/en/

Data collected will be treated in strict confidential and used for recruitment purpose only.