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Store SupervisorVersace Asia Pacific Limited
  • Not Specified
  • Salary negotiable
  • Posted on 22 Oct 2019
Store SupervisorVersace Asia Pacific Limited

Job Highlights

  • Opportunities for career growth and development
  • Experience from high-end fashion preferred
  • The world's leading international fashion brand

Job Description

Responsibilities:

Sales Generation:

  • Achieve individual sales target, contribute ideas and suggestions to the achievement of the boutique objective.
  • Demonstrate high level of sales proficiency and maintain top notch sales record.
  • Take possible actions to maximize the sales opportunity on all categories.

Customer Service:

  • Implement the standard selling ceremony in a consistent manner, to ensure the service meets and exceeds the customer’s expectation.
  • Demonstrate and reflect the luxury brand image through personal grooming, dress code and behavior.
  • Handle customer complaints in store and over the phone in a professional manner.
  • Thoroughly and effectively follow up customer incidents (Complaints repair etc).
  • Demonstrate a constant awareness of superior customer service, assist Sales Associates in the selling ceremony, and provide support in order to maintain a high quality of service.

CRM:

  • Capture customer data by introducing the privilege of being a Versace client.
  • Manage customer data effectively to build relationships and personalize future client interactions.
  • Proactively take possible actions to maintain a long term relationship with customer and maximize sales opportunity.
  • Monitor and provide necessary guidance to Sales Associate on clienteling.
  • Support the organization of In-store & Promotional events, as per Shop in Charge guidelines.

Operations:

  • Master the technical knowledge and skills that the assigned duties require, and contribute independently to the smooth running of the store.
  • Identify and inform anomalies in daily operations, and provide possible action for improvement.
  • Perform varied tasks depending on the needs of the business.
  • Ensure the appearance of the store and products presented are up to standard.
  • Ensure the products replenishment and inventory of merchandise of the responsible categories.
  • Assist the store manager to prepare sales report, product feedback on the assigned categories.
  • Participate in meeting and training, VM set up, sales event, merchandise replenishment, team building, initiated by the company or store manager.
  • Comply with all company policies and procedures.
  • Adhere to work schedule, inclusive of time and attendance.

Training and Development:

  • Master a full set of skills and knowledge in terms of product and service, in order to provide the necessary training to the Sales Associates.
  • Play an active role on follow up the training received from various team, assist the store manager to organize in-store training and coaching session.
  • Delegate work to Sales Associates, supervise and provide guidance to ensure the accuracy and quality of work.

 

 Requirements:

  • Form 5 or above
  • Minimum 5 years solid experience in luxury retail industry which 2 year's in supervisory level
  • Excellent communication, presentation and customer service skills
  • Dynamic team player with ability to positively motivate staff and network to build relationship
  • Strong fashion sense with passion in providing excellent customer service
  • Good analytical skills and detail-oriented
  • Good command of spoken English and Chinese (Cantonese and Mandarin)
  • Immediate available preferred

 

All information provided will be treated in strict confidence and used solely for recruitment purposes.

Additional Information

Career Level

Middle

Qualification

Non-Degree Tertiary

Years of Experience

3 years

Employment Type

Full Time, Permanent

Company Overview

 

Founded in 1978, the Gianni Versace S.r.l. is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Gianni Versace S.r.l. designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men ready-to- wear, jewelry, watches, accessories, fragrances and home collection.

 

 

 

Gianni Versace S.r.l. is part of Capri Holdings Limited global fashion luxury group.

 

Additional Company Information

Benefits & Others

Dental insurance, Double pay, Life insurance, Medical insurance

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