Work with multi-disciplinary team members in Hong Kong and the United Kingdom, to ensure the smooth daily operation of enquiries, pre-sales and post-sales customer service activities.
Duties will include, but are not limited to:
Provide high quality customer service as ‘front of house’:
Handle walk-in enquiries, calls and customer follow-up in order to maintain valuable relationships with clients:
Handle daily sales operations:
assist with the translation of Chinese/English documents
Perform any ad-hoc duties and projects as assigned and participate in seminars, events and marketing activities, as required.
UK study experience is preferred in either boarding school or university; with 3-years work experience. Please note, we will only consider candidates with a minimum of 1-years experience in administration and customer service.
Have a passion for education
Working experience in sales/ customer service /education is an advantage
Good communication, interpersonal and presentation skills in Cantonese and English (plus Mandarin would be advantageous)
Self motivated, able to work independently, responsible, service- orientated and hard-working
Fluency in spoken and written Cantonese and English is essential, as well as Mandarin is preferable
Proficient in MS Word, Excel and PowerPoint
Experience of using a CRM system would be an advantage
Able to manage paperwork, data collection and data entry
Available immediately is preferable
James-Lee Consultancy is committed to safeguarding and promoting the welfare of students and expects all our staff to share this commitment.
We are an equal opportunity employer.
As part of our Safer Recruitment procedures, successful candidates will be subject to an enhanced DBS check with barred list.
Please note: due to the high number of applications we receive, we are unable to provide feedback to every candidate. If you are not contacted within 28 days then your application has unfortunately been unsuccessful.
James-Lee Consultancy (JLC) and their teams are a caring and friendly guardianship organisation in the United Kingdom (UK) and Hong Kong, providing guardianship and welfare services. Many members of our staff are multilingual and are former international students themselves. Therefore, we can empathise with our students, their experiences and educational journey.
The JLC Guardianship Team act as ‘in loco parentis’ for students whilst they are studying in the UK and more importantly, they serve as mentors and ‘大哥哥’ and ‘大姐姐’ for our Students. The Accommodation Team ensures every accommodation provided to students has been thoroughly inspected and that students are accommodated in a safe, comfortable and clean environment.
JLC deals with all educational matters including: providing guardianship services, support and advice for students while they are in the UK, attending school functions, arranging tutoring
and accommodation placements. We work with students, parents and legal guardians, overseas agents and schools to ensure that each student under our care has the best possible support network while they are studying in the UK.
Our staff attend regular training sessions to ensure that their knowledge in education and child welfare is up-to-date.