SEEK Asia Style Guide

System Engineer, IT InfrastructureAmbition
  • Others
  • Salary negotiable
  • Posted on 13 Aug 2019
System Engineer, IT InfrastructureAmbition

Job Highlights

  • MNC
  • Regional exposure
  • Listed Company

Job Description

Summary Statement:
Reporting to the IT Infrastructure Manager, the system engineer will work across a broad range of technologies and liaises across multiple areas of the business and countries to support incidents, service requests and global projects. The incumbent should responsible for tier 1 and tier 2 supports via phone, email, live chat or instant message.

Representative Duties:

  • Fulfill incidents and requests within defined SLA
  • Installs, configures, and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Provide support in Desktop and Laptop, Hardware and Software, Windows and MacOS
  • Provide support in IP based PBX, phones and call routing
  • Provide Video/Audio conferencing support
  • Support global infrastructure projects for servers, network and telephony
  • Maintain high quality of IT setup and align global standards in all Asia offices
  • Provide training / briefing of new tools to users
  • Ensure and enforce the hardware and software in accordance with the global approved standards and keep the working tools assigned to users are in good conditions
  • Create and maintain all documentation to include inventory, configuration, procedures and drawings as they relate to the Asia region IT Infrastructure
  • Keep abreast of emerging technologies and perform vendor management to provide IT support in the region
  • Helping enforce or support global security policies
  • Handle ad hoc projects and flexible to work in non-office hours

Desired Skills and Experience:

  • Diploma holder or above in Information Technology, Computer Science or related discipline; holder of MCP/MCSE/CCNA certification is an advantage
  • Minimum 3 years IT relevant experience in MNC environment in capacity of desktop/systems/network/IP PBX/Active Directory support and administration
  • Hands-on experience and strong troubleshooting skills in operating systems (MS Windows and MacOS), Networking, router and firewall, VPN, WAN/LAN, Windows patching
  • Basic knowledge and concept of ITIL framework
  • Strong organizational skills and sense of responsibility, with the ability to manage multiple requests proactively and simultaneously
  • Follow through and provide comprehensive updates to both IT team and end users
  • Experience in supporting remote offices that without local IT personnel
  • Excellent verbal and written communication skills in English and Chinese with strong communication and problem solving skills. Mandarin/other Asian languages is a plus
  • Work independent with end users and IT counterparts
  • About 10% of travel annually

Additional Information

Career Level
Years of Experience
Employment Type
Full Time, Permanent

Company Overview

Ambition is a leading global boutique recruitment business listed on the Australian Securities Exchange. With coverage across Hong Kong, Singapore, Kuala Lumpur, Sydney, Melbourne, Brisbane, and London, we specialise within the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement and Technology.