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System Support and Training SpecialistHerman Miller Global Customer Solutions (Hong Kong) Limited
  • Wan Chai
  • Salary provided
  • Posted on 18 Oct 2019
System Support and Training SpecialistHerman Miller Global Customer Solutions (Hong Kong) Limited

Job Highlights

  • Sales Technology Support Representative
  • training or application support role
  • Fresh graduate also be considered

Job Description

***Fresh graduate also be considered***
Purpose of the job

This role is a key contributor to making us the #1 preferred dealer choice helping our sales team and extensive network of International Herman Miller dealers across the Asia Pacific & Middle East succeed in selling our Herman Miller products.

This role works closely with our teams in sales, customer care, product managers, account managers and our internal software developers.

To proactively support, train and coach internal sales team, marketing team and dealers to fully utilise our systems.

Specific responsibilities

 

  1. Provide support to our dealers day to day by telephone, email, and other means as appropriate to external users to ensure effective and efficient use of those systems.
  2. Update the helpdesk system and knowledge base to enable other staffs to provide support.   Communicate with support staff of changes or updates, before communicating to dealers.
  3. Delivery of training to dealers regularly using a variety of methods: one-on-one ad-hoc, group sessions, classes, demos, remote training via application sharing, web-based training modules and documentation.
  4. Work closely with internal Marketing and Training departments, Customer Care and Product Managers to ensure every part of the business is coordinated appriopriately when there are new product releases, updates, or changes.  Utilitize Herman Miller corporate communication system(s) to share consistent corporate messaging.
  5. Create and maintain user documentation for dealer systems, including online and multimedia formats.  Ensure materials are on brand and written in an engaging format.
  6. Plan and organise the logistics of training courses i.e. source venues (internal/external), arrange catering, book dealers onto courses in line with authorised requests, send joining instructions to confirmed delegates.
  7. Supports the sales process by meeting dealers and presenting sales, order systems and service offerings.
  8. To work within the requirements of the Company's Health and Safety, Quality and Environmental management systems.
  9. Performs additional responsibilities as requested to achieve business objectives.

Additional Information

Career Level

Entry Level

Qualification

Degree

Years of Experience

2 years

Employment Type

Permanent

Company Overview

Herman Miller was founded in 1905 as the Star Furniture Co. in Zeeland, Michigan.  Initially the company produced high quality furniture, Herman Miller works for a better world around you—with inventive designs, technologies and related services that improve the human experience wherever people work, heal, learn, and live. Its curiosity, ingenuity, and design excellence create award-winning products and services, resulting in more than $2.26 billion in revenue in fiscal 2016.

Additional Company Information

Benefits & Others

Education allowance, Five-day work week, Medical insurance

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