Octopus Holdings Limited

Team Lead (Operation Services) Ref: OCL/OPS/2021-019-022 (24-month Contract)

Octopus Holdings Limited
Posted on 19-Apr-21

Team Lead (Operation Services) Ref: OCL/OPS/2021-019-022 (24-month Contract)

Octopus Holdings Limited

Job Highlights

  • Supervise Personalised Octopus application
  • Manage card refund and replacement
  • More than 3 yrs of working experience in banking

Job Description

Job Responsibilities:
Lead a team of clerical staff to support one of operation functions below:

1. Processing of Personalised Octopus applications, production and quality control
  • Supervise Personalised Octopus application, production and QC processes
  • Monitor the performance of outsourcing service providers on Personalised Octopus application.
  • Handle internal and external enquiries on Perosnalised Octopus application
  • Assure the quality of the production of Personalised Octopus.
2. Malfunctioned cards and sold products return and subsequent refund
  • Manage card refund for malfunctioned Octopus and issuance of replacement Octopus according to customer’s request
  • Manage card refund and replacement of various corporate staff Octopus
  • Monitor inward and outward mailing of the team
  • Supervise warehouse operation and monitor Octopus card stock
3. Card refund and lost card with card replacement according to customer request
  • Supervise investigation of Octopus refund and replacement
  • Review the reports for daily reconciliation and MIS
  • Handle customer enquiries timely and tactfully
  • Undergraduate Degree Holder
  • More than 3 years of working experience in banking / operation and transaction processing, with some supervisory experience
  • Experience gained in production management, payment and card industries is preferred
  • Knowledge of Stored Valued Facilities
  • Good command of spoken and written English and Chinese
  • Good numerical sense, logical and analytical skills
  • Strong leadership skill to lead the team to achieve KPI
  • Good customer service awareness and strong interpersonal skills
  • Able to work under pressure
We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

Additional Information

Career Level
Years of Experience
3 years
Job Type
Full Time, Contract

Company Overview

We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services.

We have more than 18,000 service providers at some 25,000 retail outlets in the market across different businesses using Octopus payment platform. We have over 36 million Octopus cards in circulation. We handle 15 million transactions a day with transaction value exceeding HK$220 million.
Our Vision
To become the company most recognized for making Hong Kong a cashless society.
Our Mission
To make everyday life easier for our customers by applying innovative ideas through secure and robust technology.
Our Company
Our people are our most important asset. We respect each other, embrace collaboration, innovation and partnership. Come join us and make an impact to the future payment society!

Additional Company Information

Financial Services
Benefits & Others
Five-day work week