HKT Teleservices

Team Leader / Team Manager (Business Customer Hotline – Outbound Sales Team)

HKT Teleservices
Posted on 19-Apr-21

Team Leader / Team Manager (Business Customer Hotline – Outbound Sales Team)

HKT Teleservices

Job Highlights

  • Motivate the commercial telesales agents
  • Maximize the sales prospects
  • Handle complaints escalated from staff

Job Description

We invite aggressive and sales-oriented people to promote our Company’s services and products through telephone to satisfy customers’ needs and contribute to the achievement of the Company’s sales and revenue target.  You will receive professional training in advanced telemarketing skills and products that will provide you with the skills and knowledge required for a successful career.


  • To monitor sales operation so as to motivate the commercial telesales agents to achieve the team’s sales target
  • To maximize the sales prospects via broadband service renewal activities
  • To ensure the agents are meeting the Sales Target / KPI achievements in an effective approach
  • To coach and inspire team members to achieve excellent performance
  • To provide good services to strengthen customer loyalty
  • To carry out designated task as assigned


  • F.7 or above with minimum 2 years’ solid sales experience in managing corporate clients and has experience in teleservices operation
  • Sales and customer oriented with strong commitment towards sales target achievement
  • Independent, presentable and good interpersonal skills
  • Mature, aggressive and able to solve problems under minimal supervision
  • Good in both spoken and written English and Chinese
  • Proficiency in MS Office application

We offer : 

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

Applications should be sent to us by clicking the "Apply Now" button below or by post       

Address : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

PCCW is an equal opportunity employer and welcome applications from all qualified candidates.  Information provided will be treated in strict confidence and only be used for recruitment related purposes.  Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW.  As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position.  You may decline to provide your personal data but then PCCW may not be able to process your job application.

Additional Information

Career Level
Entry Level
School Certificate
Job Type
Full Time, Permanent

Company Overview

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit

Additional Company Information

Benefits & Others
Medical insurance, Five-day work week