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Technical Service SupervisorB.S.C. COLOURLIVING LIMITED
Technical Service SupervisorB.S.C. COLOURLIVING LIMITED
Job Highlights
  • Technical support, customer service
  • Customers’ technical enquiries
  • Reviewing warranty and maintenance plan
Job Description

Responsibilities:

  • Supervise a team to handle customers’ technical enquiries.
  • Update and maintain technical service documentation in the system and generate daily collection report.
  • Reviewing warranty and maintenance plan, issue free-trouble invitation letters and renewal maintenance agreements on regular basis.
  • Promote customer care led business, to deliver after-sales technical support service to developers & management offices.
  • Assist to participate in ad-hoc projects as required.

 

Requirements:

  • Diploma or above.
  • 3 years working experience, experience gain in technical support, customer service or sales administration field will be an advantage.
  • Strong sense on customer service and able to achieve high level of customer satisfaction.
  • Professional communication and presentation skills on products features and technical support.
  • Good command of written and spoken English, Cantonese and Mandarin.
  • Proficient in MS Office and Chinese typing.
  • Responsible, detail-minded, well-organized and able to work independently.

 

We offer:

  • Attractive remuneration package and incentive
  • Discretionary bonus
  • 5 working days per week
  • 14 days’ annual leave plus examination leave
  • Subsidized medical insurance
  • Excellent career prospects

 

Interested parties, please apply with full resume, expected salary and quoting the Job Ref. No. on the subject line to Human Resources Department, 19th Floor, Sino Favour Centre, 1 On Yip Street, Chaiwan, Hong Kong, or by clicking the 'Apply Now' below. For more information about us, please visit our websites at http://www.bschk.com and http://www.colourliving.com.

Personal data collected will be used for recruitment purpose only.

Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Benefits
Five-day work week, Medical insurance
Company Website
Company details

At COLOURLIVING, Asia’s first-of-its-kind lifestyle concept store, we take great pride in delighting our customers and friends in design with the best of the best in kitchen and bath, furniture and lighting, home accessories from around the World.

Our passion to excel in service and our mission to choreograph a luxury lifestyle for our customers make the process of nurturing curiosity, learning and improving, attending to details and thinking out-of-the-box our day to day habit and enjoyment.

We now invite talented individuals aspiring for a colourful career path to join us.