As a key member of the Emarsys service organization, you will act as an escalation point (2nd line support) for the first line support team. Your advanced technical and application knowledge and creative problem solving skills will ensure maximum client satisfaction with our products and services.
The role is perfect for someone with an advanced technical background and/or knowledge who enjoys assisting and supporting both our Clients and internal teams in solving more complex technical issues, in addition to sharing knowledge and training other support members.
Working primarily within our cutting-edge self-service support portal, you will efficiently utilize all available tools and resources in addition to liaising with cross-functional internal teams in order to provide our clients and the first line support team with the most accurate answers to their questions and the most effective solutions to their issues within the shortest time possible. Your service to our clients and to the first line support teams is a most invaluable and integral part in ensuring the satisfaction of our clients and their subsequent retention.
YOUR KEY RESPONSIBILITIES:
WHAT WE OFFER:
DIRECT FROM OUR STAFF:
Emarsys is a fast growing global technology company who values innovation. Born in 2000, we provide a cloud-based software as a service (SaaS) to over 2,000 leading marketing organizations in over 140 countries focused on scaling truly personalized customer interactions regardless of channel (email, web, mobile, social).
Emarsys continues to be the partner of choice for marketers because our 600 team members in 15 offices are focused on engineering innovation into our platform, solving marketing challenges for our customers as a true partner, and helping one another succeed.
If you are looking for a rewarding opportunity with a company that values professionalism, has a global footprint, is fast paced, and fun, we challenge you to invest your most important asset – your time – with us.