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Technical SpecialistKornit Digital Asia Pacific Limited
Technical SpecialistKornit Digital Asia Pacific Limited
Job Highlights
  • Regional exposure
  • Warm & flexible working environment
  • 5-day work, double pay
Job Description

Kornit believes human capital is a key to success and excellence, and now we are inviting dedicated professionals to join our team.

 

POSITION OVERVIEW

The Technical Specialist is the direct interface between KDIL and KDAP with monitoring of Customer Support Manager (CSM), in matter of technical information to both customers, partners and Engineers.

 

YOUR RESPONSIBILITIES WILL INCLUDE:

  • Be the interface together with CSM between the KDIL and KDAP
  • Provide appropriate training/ technical info to engineers and partners according to KDIL standard & request from CSM
  • Follow up and perform Beta testing in cooperation with KDIL
  • Report technical information / escalate issues to KDIL Product Management
  • Support Field Service Engineer with technical problems by phone / remote control
  • Follow up technical escalations
  • Support Service Administrator where needed with technical advice (e.g. Site-prep questions and/or technical questions from customers related to the installation)
  • Support CSM / Service Administrator with technical help to make sure the right planning decisions are made, and the right parts are ordered

 

WHAT WE WILL BE LOOKING FOR IN YOU:

  • University/High Diploma graduates in Engineering
  • A minimum of 4 years of recent successful experience in a service position with a manufacturer or distributor of machinery, equipment and consumables for the printing market (Signage, Textile, etc)
  • Superior customer service skills. Experience in troubleshooting in a technical environment. Proven analytical and problem-solving skills
  • Experience of project management and leadership is preferable
  • Good communication skills. Fluent in English and Mandarin
  • Good computer skills. Hands-on capabilities with MS Office programs including Word, Power Point, Excel and Outlook 
  • Experience working very independently in a fast moving, entrepreneurial organization with minimal support staff
  • Background working in a multi-national company or environment
  • Willingness to travel in Asia Pacific and internationally as needed. (Estimated above 50%)
Additional Information
Career Level
Middle
Qualification
Non-Degree Tertiary
Years of Experience
4 years
Employment Type
Full Time
Benefits
Dental insurance, Double pay, Education allowance, Five-day work week, Flexible working hours, Medical insurance, Performance bonus, Travel allowance, Work from home
Company Website
Company details

Kornit Digital develops, manufactures and markets industrial and commercial solutions for the garment, apparel and fabric industry. Leading the digital textile industry with its integrated pretreatment solution and its CMYK inks, it directly caters to the needs of both designers and manufacturers. With its immense experience in the direct to garment industry, it is revolutionizing the roll fabric industry by enabling printing with one ink set on all kinds of fabrics.

 

Founded in 2003, Kornit Digital is a global company with offices in the United States, Asia Pacific and Europe and serves customers in more than 100 countries worldwide. For more information about us, please visit www.kornit.com