SEEK Asia Style Guide

Technical Support EngineerCL Technical Services Ltd.
Technical Support EngineerCL Technical Services Ltd.

Job Highlights

  • Large MNC (Financial)
  • Competitive Salery
  • Work Life Balance

Job Description

Responsibilities:

  • Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Respond to email messages for customers seeking help
  • Open service ticket, set priority and assign tasks to support engineer
  • Ask questions to determine nature of problem and walk customer through problem-solving process
  • Responds to isolates problem, and determines and implements solution
  • Monitor ticket status and engineer support
  • Follow up with customers to ensure issue has been resolved
  • Support End-User Services Hotline support and answer user enquires on in-house IT service
  • Handle the user enquire and service renewal on PC and Mobile device service
  • Provide First-level Microsoft office, O365, business productivity tools consulting and support
  • Provide First-level daily support on both network, desktop hardware & software problem
  • Problem management with service partner
  • Installation of new Printer, PC hardware and software
  • Re-configuration of PC HW, printer and SW due to office relocation
  • Provide VPN client, mobile device and network access support
  • Provide standby support on ad hoc issue
  • Provide support on Windows 10 upgrade and software program deployment
  • Provide DR and BCP support and IT product evaluation

 

Requirements:

  • Higher Diploma or above on IT
  • 5 years of relevant support experience
  • Good Problem Diagnosis skill
  • Good technical skill in PC desktop aspects
  • Effective communication and good people skill

 

 

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address [CLICK HERE] 

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information collected is strictly for recruitment purpose only.

Additional Information

Career Level
Middle
Qualification
Non-Degree Tertiary
Years of Experience
5 years
Employment Type
Full Time
Company Website

Company Overview

CL Computers Group is a Pan-Asia information technology company, founded in 1979.  Emerged from the engineering team of the Group, CL Technical Services Ltd is now the largest subsidiary of the Group.  The Company provides recruitment & secondment service to many major corporations of diversified business natures.  We aim to assist her clients the IT support functions which enabling them to increase their service capabilities and focus on developing the core business. 

Additional Company Information

Benefits & Others
Five-day work week, Medical insurance, Overtime pay

More Jobs from this employer

Network Engineer (Up to $22K)
Posted on 22 hours ago
Data Centre Operator (Non-Shift)
Posted on 22 hours ago
View all jobs from this employer