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Trainee (Service Operation)Ricoh Hong Kong Limited
Trainee (Service Operation)Ricoh Hong Kong Limited
Job Highlights
  • You will receive intensive on the job training
  • Participate in investigation of incidents
  • Analyze system data to complie management report
Job Description

To cope with our business expansion, you are now having an opportunity to join us and pave your career path in the areas of service operations and improvement. You will receive intensive on the job training in various solution evaluation and workflow documentation. After the completion of assessment, you will be trained up as Service Planning Executive, Solutions Support Specialist or Business Analyst.  


The Job:

  • Participate in investigation of incidents and documentation of improvement actions
  • Analyze system data to complie management report and detect the abnormality
  • Helpdesk and troubleshooting support on solution and proactive monitoring system


The Person:

  • Degree or above in Computer Science, IT, Engineering, Business Management or related disciplines
  • Prior working experience in IT field or B2B support (internship / part-time) is an advantage
  • Proficient command of spoken and written English and Chinese
  • Detail-minded, strong analytical and critical thinking skills
  • Candidate with less academic qualifications but have some working experience will be also considered


We offer 5-day work, attractive remuneration and benefits package to the right candidate.


Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources and Administration Division, Ricoh Hong Kong Limited, by clicking "Apply Now" or by fax 2833 7891.


Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.

Additional Information
Years of Experience
Employment Type
Full Time, Permanent
Education allowance, Five-day work week, Medical insurance, Performance bonus
Company details

20/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong

Ricoh Hong Kong Limited (RHK) is a leading information and communications technology (ICT) provider specializing in document consultancy and IT services. The company is a subsidiary of Ricoh Company Ltd headquartered in Japan. 


Established over 50 years, RHK provides professional consultancy, IT and document solutions to customers through a wide range of products including multifunction document systems, laser printers, projectors and unified communication systems. We are the No. 1 market leader in digital multifunction systems for 18 years in HK.


RHK is committed to create customer value by offering top quality professional services. This includes Managed Document Services, Production Printing, Document Process Outsourcing as well as Managed IT Services. Our aim is to help companies optimize resources, streamline business workflow and to improve office efficiency.


We are now inviting bright candidates to join our teams.