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Unit Manager, Mobile Payment Call Centre (CRM7/201903/UM/FM)HKT
Unit Manager, Mobile Payment Call Centre (CRM7/201903/UM/FM)HKT
Job Highlights
  • 5 years experience:2 years in supervisory position
  • Responsible for coaching and technical development
  • Strong leadership and motivation skills
Job Description

The Job

  • Thorough knowledge of call center operations including staffing, technology and service levels
  • Responsible for the total quality member experience through teaching, coaching, and technical development of call center staff for exceptional service delivery
  • Works collaboratively with the Call Center Manager and provides management direction in his/her absence
  • Develops a team environment that foster growth and the desire to help others
  • Ability to perform all Call Center duties and functions and can identify system/process gaps to drive improvements
  • Knowledge of Tap & Go procedure and policy is an asset


The Person

  • Higher Diploma or above
  • Minimum 5 years' customer service experience of which at least 2 years' in supervisory position
  • Proficient in both written and spoken English and Chinese
  • Strong leadership and motivation skills
  • Independent, result-driven and able to work under pressure


HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.


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Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Medical insurance
Company Website
Company details

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.