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User Support SpecialistUniserve Hong Kong Limited
User Support SpecialistUniserve Hong Kong Limited
Job Highlights
  • Provide day-to-day support services to clients
  • Skilled in mobile / desktop / laptop support
  • Fluency in English w/ excellent comms skills
Job Description


Provide first level support while ensuring excellent customer service. This includes installing, configuring, maintaining, supporting, and optimizing mobile / desktop / laptop hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user guidance where required.

Job Responsibilities:

  • Provide Onsite Technical Support for all IT-related issue. (Networking, Server and Desktop etc.)
  • Resolve and Answer queries on technical issues for Hardware /Software /Network /Telecommunications Systems by Phone or Email.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. 
  • Follow documented processes and escalate issues as needed. 
  • Oversee the daily performance of computer systems.
  • Assist with hardware and software upgrades.
  • Manage of end user accounts, permissions, and access rights.

Job requirement:

  • Minimum 2 years’ experience in system support and network support service
  • Working knowledge of support Microsoft Windows ,Apple / Mac, and handheld devices such as- tablets / smartphones
  • Support experience with Microsoft Office and web Application.
  • Strong English written and oral communication skills and able to present ideas in a good manner
  • Keen attention to details 
  • Strong analytical skills and problem-solving abilities 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment 
  • Able to work independently and under pressure
  • Good Team player with Highly self-motivated , multi-task oriented
  • Strong customer service orientation


We offer an attractive salary and fringe benefits to the successful candidate.  If you are interested in this role, please send your full resume with current salary, expected salary and date available.  Candidates must have the right to work in Hong Kong.  For more information about our company, please visit  


“Personal data provided by job applications will be used for recruitment purpose only” 


Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Dental insurance, Education allowance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance
Company details

Uniserve is a Hong Kong based IT Managed Services and Cloud Services provider, serving small and mid-size businesses.  Our office and our services continually grow.  If you have talent and have passion within the technical and professional services industry, please join us.  We are continually looking to improve our services culture with a variety of personalities and technical experts.