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UX ResearcherAlipay Payment Services (HK) Limited
UX ResearcherAlipay Payment Services (HK) Limited
Job Highlights
  • Identify the appropriate research techniques
  • Design, conduct, analyze on user research
  • Provide actionable recommendations upon findings
Job Description

Job Description:

  • Explore the key factors that affect customer experience and understand the motivation and needs behind users’ behavior including identifying the appropriate research techniques and business measurements
  • Responsible for designing, conducting, analyzing on user-centered design research and usability testing for AlipayHK app, including identification of market trends and user needs, as well as in-depth testing for the continuous improvement of our product
  • Articulate the research findings and share actionable recommendations with all stakeholders in the company
  • Collaborate closely with UX/UI/creative designers, programmers and different teams including marketing, product and growth team to ensure the design work meet or even exceed client expectations and feasible to implement

Job Requirements:

  • Bachelor’s degree in Graphic or Digital Design or other related field
  • 5 years of working experience in design related field, preferable with exposure in mobile/ web product/ advertising industry and design studio company. Less experience will also be considered for junior position.
  • Strong creative view and ability to communicate and present ideas in a clear and concise manner
  • High level of initiative and ability to work under tight deadlines in a fast-paced, team-oriented environment
  • Good command of both English and Chinese and proficiency in Putonghua
  • Applicants are required to submit the creative design portfolio
Additional Information
Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Double pay, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

Alipay Payment Services (HK) Limited is a joint venture between CK Hutchison Holdings and Ant Financial Services Group. We offer a consumer-oriented digital wallet under the ‘AlipayHK’ brand, which will further integrate online and offline payments to bring a truly universal experience for consumers.

Dedicated to local-currency payments in Hong Kong, AlipayHK attracted over 100,000 active users in the first two weeks after its launch May 2017. The mobile app is now accepted in over 4,000 leading retail brand outlets in Hong Kong. On top of in-store payment services, AlipayHK also enables many in-app lifestyle features such as third-party insurance products, and the ability to receive offers such as F&B vouchers and sticker rewards from local partners, such as online dining guide OpenRice.