As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
To support Head of Customer Experience to develop & execute CE strategy in combatting Virtual Banks
To support Head of Customer Experience to develop & execute CE strategy on the area of Card & Unsecured Loan, General Insurance
To conduct and train the teams to conduct different customer immersions to support the Bank increasing journey lead culture execution
To lead the team to design and formulate customer experience strategy for various products in the digital journey
To lead and initiate customer journey projects to improve customer experience preferably in card, loans or general insurance
To lead and facilitate cross-teams’ workshops on journey design
To Stitch up Physical and Digitial journey and to improve the application rate
Work closely with Business /Support Units on customer journey initiatives by providing advice on various customer touch points from Customer’s perspective
To derive insights and identify gap on customer journey from data and generate new ideas to enhance customer journey, customer communications and internal process from time to time.
University degree holder preferably in business or finance related discipline
Minimum 8-10 years of customer experience, process reengineering, project or product management experience, preferable in credit card or insurance
With experience of conducting customer immersion and internal workshop is preferable
Good leadership skill, with experience to lead a team of 3 or more
Creative with strong customer-focus mindset
Well organized, proactive with an attitude to embrace changes and challenge the status quo
Good team player with strong communication and interpersonal skills
Excellent command of both written and spoken English and Chinese"
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.