West Kowloon Cultural District Authority

Visitor Services Officer (Ref: R1590)

West Kowloon Cultural District Authority
Posted on 28 Oct 2020

Visitor Services Officer (Ref: R1590)

West Kowloon Cultural District Authority

Job Highlights

  • Customer-facing / event supports experience sought
  • Supporting daily museum operations
  • Able to work on shift and irregular work hours

Job Description

You will be responsible for:
  • supporting daily operations including managing service desk, ticketing admission checks, cloak room, galleries and general membership facilities;
  • managing a designated area allocated by duty manager to supervise a team of casual staff as well as volunteers, venue contractors to ensure the performance of the causal staff is up to standards in order to meet M+ services standards aligned with M+ KPIs;
  • delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;
  • following up on visitor feedbacks promptly and be an agent to communicate within the building for service enhancement;
  • supporting artwork protection and ensuring visitors are following the house rules;
  • working closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all time;
  • supporting crowd management and control in large scale event;
  • assisting visitor services operations managers in preparing and enhancing emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment;
  • ensuring the team is complying with institutional health and safety guidelines; and
  • performing other ad hoc duties as and when reasonably direct by supervisor.
You should:
  • possess a recognised university degree in any disciplines;
  • have preferably 4 years of relevant experience in customer-facing or event supports in art and culture venue or tourism / hospitality industry;
  • possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset;
  • be a good team player with the ability to multi-task in a fast-paced and dynamic environment;
  • demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;
  • have good organizational, planning and administrative skills;
  • possess First Aid and AED qualification are an advantage;
  • be proficient in MS Office including Word, Excel and Powerpoint;
  • have excellent oral and written communication skills in English and Chinese; and
  • require working on weekend and public holiday and occasional evening works according to the duty roster assigned.
For interested parties, please submit your application with detailed CV on or before 11 November 2020. Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information
Ms. Linda Hung at 2200-5481

Additional Information

Company Overview

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century.

Additional Company Information