SEEK Asia Style Guide

Six People Map

Workforce Planning Specialist - [Scheduling/Roster | CRM | 35k]

Six People Map
Salary provided
Posted on 25 Jan 2020

Workforce Planning Specialist - [Scheduling/Roster | CRM | 35k]

Six People Map

Job Highlights

  • call centre workforce/manpower management
  • Monitor and review call centre performance
  • Work-life balance and attractive salary package

Job Description

About the company

Our client, a global customer relationship management company, is now looking for a Workforce Planner to support continued business growth in their loyalty division. Candidate with call centre supervisor or CRM workforce planning experience is highly preferable. 

Job Description

  • Responsible for managing the call center team, including workload and manpower (FTE) operation management
  • Coordinate with internal teams to continually refine volume and handling time (AHT) and ensure smooth call centre operations
  • Conduct weekly/monthly operations performance reports  
  • Monitor and achieve call centre KPIs
  • Implement and coordinate in VIP marketing campaigns 
  • Perform regular service review and client meeting in order to maintain good business relationship 

Why you?

  • Diploma holder or above
  • Minimum 3 years of workforce management experience, preferable in working call centre 
  • Good interpersonal and communication skills
  • Fluent in Chinese and English 
  • Proficient in PC application such as Excel
  • Basic knowledge of contact centre equipment:  PABX, ACD, workforce management systems (ErLang formula,  WFM etc.)


  • Attractive fringe benefits including annual leave 
  • Discretionary Bonus
  • Medical insurance
  • Life insurance 

How to Apply?

If you are looking for career changes, you may send resume to resume(at) , changing (at) to @ and quoting Job Ref#TH-8114. You may also contact us at +852 2997 0021. Action now and share with your friends for referral rewards.


Additional Information

Career Level
Non-Degree Tertiary
Years of Experience
3 years
Employment Type
Full Time, Permanent

Company Overview

  • We recruit across different industries and functions, including Sales & Marketing, Retail Operations, Engineering, Supply Chain & Procurement, IT, Human Resources, Finance. 
  • We offer career opportunities at MNC, Fortune 500 and local companies.
  • We share consultative advice to your career growth
  • We provide recruitment solution for talents in your market

Get you the right job. Get you the right person.

Referral program is ON! - REFER your friend to share their resume with us, you will get gift vouchers that equal to value HK$4,000 for successful referral. 

**Terms and conditions apply, please contact us for more detail.


Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus