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Job Highlights
  • Liaise with global AFS partners on student support
  • At least 3 years of work experience
  • Dynamic work environment with a passionate
Job Description

Reporting to the Senior Director of Programs, the Support Coordinator/Manager’s responsibilities include:

  • Ensure quality standards of AFS are met and high quality support and service are provided to students, families and other volunteers; pitch in by personally providing support when volunteer network fails; crisis management when required
  • Coordinate or provide support for student cases related to behavioral, emotional, medical, or other issues that may arise during the AFS program
  • Liaise with global AFS partners on student support cases
  • Work with local school representatives and provide support to them regarding exchange students’ welfare in their schools
  • Increase effectiveness of pre-departure seminars for students and parents
  • Work to enhance program content for AFS sending and hosting students on an AFS exchange year
  • Work with volunteers on orientations and Intercultural Learning (ICL) trainings for sending & host students, sending parents, host families and school contact teachers
  • Identify and implement training opportunities for volunteers to improve student support
  • Follow-up with scholarship recipients on reflection journals; coordinate evaluations of AFS student experiences and diagnose areas for improvement
  • Assist with recruitment and retention of host families and volunteer support contacts
  • Assist with seminars, talks, and events, which may be during weekends or weeknights
  • Collaborate closely with Volunteer Development and Program staff members
  • Maintain contact databases
  • Carry out tasks as assigned by the Senior Director of Programs and the Executive Director

Requirements for this position are:

  • At least 3 years of work experience
  • Excellent communication skills
  • Fluency in Chinese and English
  • Demonstrated strong organizational and project-management capabilities
  • Previous work experience related to social work, counselling, and/or youth development is preferred
  • Experience working with students, parents, and volunteers is an advantage
  • Knowledge of Hong Kong education system is an advantage
  • A recognized university degree


  • Dynamic work environment with a passionate, diverse team;
  • Opportunity to create impact on youth and families in Hong Kong;
  • Comprehensive salary and benefits package.


Interested parties please send your full resume by clicking "Apply Now".  Please indicate your notice period as well as current and expected salary.  

Only shortlisted applicants will be notified.  All applications will be treated in strict confidence and data collected will be used for recruitment purposes only.

Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Company Website
Company details

AFS Intercultural Exchanges is the Hong Kong partner of a global non-profit organization founded in 1947 and operating in nearly 60 countries to provide intercultural learning. Every year AFS Hong Kong hosts and sends some 200 participants on its flagship year-long homestay exchange for secondary students. Although staff-run, AFS relies on a global network of tens of thousands of alumni, families, and other volunteers to deliver the AFS experience, which has transformed the lives of 500,000 participants for 70 years.