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Youth Hostel - General Manager (Customer Service & Operations)Page Personnel
  • Others
  • HK$17,000 - 45,000 /month
  • Posted on 16 Apr 2019
Youth Hostel - General Manager (Customer Service & Operations)Page Personnel
Job Highlights
  • Work location - Wanchai
  • Customer Service & Operations
  • General Manager
Job Description

The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Client Details

My client is located at Wanchai

Description

Oversee the operations functions of the hotel, as per the Organizational chart.

Hold regular briefings and meetings with all head of departments.

Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service and refurbishment.

Handling complaints, and oversee the service recovery procedures.

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short and long term strategic goals for the property.

Developing improvement actions, carry out costs savings.

A strong understanding of P&L statements and the ability to react with impactful strategies

Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

Profile

EDUCATION:

A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

EXPERIENCE:

At least 5+ years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 3-5 years of experience as a General Manager or Asst. General Manager.

Job Offer

Attractive salary package will be offered to the right candidate

To apply online please click the Apply button below. For a confidential discussion about this role please contact Natalie Lau on +852 3602 2465

Additional Information
Years of Experience
N/A
Employment Type
Full Time, Temporary
Company details
In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience and expertise. This has enabled us to deliver the results that you want - the best employees available quickly and with minimum fuss.

So if you're looking to take your career to the next level, visit www.pagepersonnel.com.hk