- Enhance / improve projects to meet business needs
- Manage corrective / preventive maintenance service
- Optimize performance of automated systems
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- Develop plans to drive and foster the practice
- Conduct operating process diagnosis using research
- Facilitate multiple projects
- Allocates the resources for the IT facilities
- Monitor the system health of the IT infrastructure
- Document the incident management procedures
- Identify opportunity to enhance terminal capacity
- Research & propose solution to improve productiviy
- Manage and drive process improvement
- Ensure IT Services Delivery meets SLA
- Manage & Ensure continuous improvement
- Identify and highlight best paractices
- Design creative prototypes
- Reprogram, update & add new application features
- Perform test before releasing & base on test cases
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