- Minimum 5 years of Front Office experience
- Handle all guest complaints and implements
- Review guest feedback from different platforms
1-30 of 82 jobs
Senior Manager, Shangri-La Circle (Projects and Operations - High Tier Member Engagement)
Shangri-La International Hotel Management Limited- Define strategic high tier member experience
- Lead strategic design and visioning projects
- Map out a customer-loved journey
- Formulate yearly hotel BSC targets and KPIs
- Design and define key enablers to drive results
- Prepare and deliver onboarding programs for hotels
- Lifecycle marketing communication
- Manage the global marketing budget planning
- Manage external agencies to produce quality work
- Provide general information to guests
- Delivered and collected luggage
- Good command of English, Mandarin and Cantonese
- Fast growing integrated CRM + digital ecosystem
- One of the market's largest consumer database
- Dynamic, flexible, and innovative working culture
- Manage funding schemes for MICE groups
- Coordinate, execute travel trade MKT activities
- Solicit trade support for MEHK activities
Assistant Manager, Shangri-La Circle (Loyalty Marketing and Communications)
Shangri-La International Hotel Management Limited- Project manage brand/tactical campaigns
- Develop overall loyalty marketing strategy
- Manage external agencies
- A minimum of tertiary in education level
- A minimum of 1 year of related working experience
- Friendly, courteous and guest-oriented
- Five-days work, Flexible working hours
- Attractive benefits with bonus+commission
- Young & energetic team
- Handle phone calls / emails / live chat inquiries
- Exp. in CS, travel & airline is an advantage
- English, Putonghua & Japanese Speaking
- Field coaching for front-line staff
- Conduct training needs analysis
- Training exp in service industry is preferable
- Plan and execute the digital marketing campaigns
- Build and maintain marketing partnership
- WFH, flexi hours & attractive package
- Resolve customer enquiries and complaints
- Prepare regular investigation reports
- New headcount
- 10 - 12 hour shift duty
- Fulfil the hotel security duties and procedures
- Possession of valid security personnel permit
- 1 year experience in customer service field
- 5 days Work, Office hour (Mon - Fri 9:00am - 6:00)
- Young and friendly working environment
- Established company with growth opportunities
- Great work environment
- Located 2 minutes from Chai Wan MTR
Customer Service Representative (Premium CS Exp, 5 days per week on shift)
Aspire Lifestyles (HK) Limited- 5 days per week on shift with allowances
- OT Pay + Double Pay + Performance Bonus
- Quarry Bay, 5-mins walk from MTR Station
- 5 days per week on shift with allowances
- OT Pay + Double Pay + Performance Bonus
- Quarry Bay, 5-mins walk from MTR Station
- BONUS 迎新獎金 HK$10,000, 膳食津貼 Meal Allowance
- 榮獲米芝蓮必比登美食推介 Awarded the MICHELIN Bib Gourmand
- 意大利餐飲 Italian food
- Medical, Dental Insurance Plan
- Double Pay & Discretionary Bonus
- 5 years relevant experience
- Bachelor Degree with min. 4 yrs work experiences
- L&D initiatives and lead the Pret Academy Workshop
- Work From Home Policy , Flexible Working Hour
- Lead the Sales & Marketing team to plan
- Produce the Annual Revenue Plan, Marketing Budgets
- Enhance the image of the hotel in the market
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