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Listed thirteen days ago

Senior Customer Care Officer (Voice of Customer)

at The Hong Kong Jockey Club

This is a Full time job

Sha Tin District
subClassification: Supervisors/Team Leaders
Supervisors/Team Leaders
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Bachelor degree holder or relevant educational qualifications
  • 5 yrs’ exp. in sizeable customer service environment, preferably contact centre
  • Handle and resolve the escalated cases in both verbal and written communication
13d ago
Listed seven days ago

Manager, Customer Contact Centre (Hotline)

at Prudential Hong Kong Limited

This is a Full time job

Quarry Bay, Eastern District
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Oversee hotline sub-teams’ performance (productivity, quality & TAT) to meet KPI
  • Support Senior Manager to drive strategic business & operations efficiency
  • 10 years Customer Service Operations experience, with 5 years supervisory role
7d ago
Listed thirteen days ago

Senior Customer Care Officer (Quality Assurance and Training)

at The Hong Kong Jockey Club

This is a Full time job

Sha Tin District
subClassification: Customer Service - Call Centre
Customer Service - Call Centre
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Bachelor degree in Business or related disciplines
  • 5 years’ exp. in recruitment, training, quality assurance and staff engagement
  • Develop recruitment strategies to attract and select qualified candidates
13d ago
Listed nineteen days ago

Assistant Manager, Customer Relations

at Prudential Hong Kong Limited

This is a Full time job

Quarry Bay, Eastern District
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Resolve complaint cases from customers and referred by regulators/sales channels
  • Identify service gaps through investigation and improve customer experience
  • 3-5 years experience in Customer Service Operations with supervisory role
19d ago
Listed eight days ago

Senior Customer Intelligence Specialist (Permanent/ 2-Year Contract)

at CLP Power Hong Kong Limited 中華電力有限公司

This is a Full time job

Sham Shui Po, Sham Shui Po District
subClassification: Strategy & Planning
Strategy & Planning
classification: Consulting & Strategy
(Consulting & Strategy)
  • 5+ years' experience in payment collections and relevant processes
  • Strong analytical skill with knowledge of data analytic and visualisation tools
  • Collaborating with multiple stakeholders for project implementation.
8d ago
Listed twenty one days ago

Senior Officer / Officer, Customer Service Center

at Prudential Hong Kong Limited

This is a Full time job

Tsim Sha Tsui, Yau Tsim Mong District
subClassification: Customer Service - Customer Facing
Customer Service - Customer Facing
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Respond to in-person customer enquiries & requests at our Service Center
  • 5 years experience in Customer Service with customer-oriented mindset
  • 5-day work, great benefits & training provided
21d ago
Listed twenty one days ago

Senior Officer / Officer, Customer Contact Centre (Hotline)

at Prudential Hong Kong Limited

This is a Full time job

Quarry Bay, Eastern District
subClassification: Customer Service - Call Centre
Customer Service - Call Centre
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Handle and resolve customer enquiries & requests in a professional manner
  • 3-5 years Call Centre/Service Centre experience with customer-oriented mindset
  • 5 days work, great team environment, training provided
21d ago
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