Officer / Assistant Manager (Call Centre)

Responsibilities:

• Handle incoming calls from customer hotline for banking and credit card enquiries and provide solutions efficiently

• Providing quality customer services to customers in an efficient, accurate and professional manner

• Addressing customer feedback and complaints professionally and do proper escalation when necessary

• Working collaboratively with team members to resolve customer issue

• Discovering customer needs and promote retail banking products and digital services

• Complying with procedures, policies and regulatory requirements to safeguard customer's and bank's interest

• Provide administrative support in Call Centre

• Conduct warm calls to existing customers for follow-up and referral opportunities

Requirements:

• Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE

• Minimum 1 year’s customer service experience preferred

• Good communication skills in Cantonese, English and Putonghua and interpersonal skills

• PC knowledge, including MS Word, Excel and Chinese word processing

• Work with integrity and pro-active attitude, due care and diligence in carrying out the role and responsibilities

• Team and results oriented, self-motivated and able to work under pressure

• Ability to handle multiple tasks and prioritize effectively

We offer competitive remuneration commensurate with candidate’s background.  If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you.  Please submit your full resume with current and expected salary to the Human Resources Division by clicking “APPLY NOW” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.