我們誠意邀請熱愛款待客戶及擁有日語／韓語溝通技巧的您加入我們的客戶服務團隊！
我們誠意邀請熱愛款待客戶及擁有日語／韓語溝通技巧的您加入我們的客戶服務團隊！
1d ago
1d ago
Company Profile
Company overview
Industry
Telecommunications & Internet Service Providers
Specialities
Information Technology, Technology
Company size
More than 10,000
Primary location
39/F, PCCW Twr, Taikoo Place, 979 King's Rd, HK Quarry Bay, Hong Kong
PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.
Jobs at Hong Kong Telecom
Based on your search activity通過各種網上渠道（例如在線聊天、電郵、社交媒體）和電話處理客戶查詢，致力提供良好客戶服務
通過各種網上渠道（例如在線聊天、電郵、社交媒體）和電話處理客戶查詢，致力提供良好客戶服務
1d ago
1d ago
Reviews overview
We don't have enough reviews for Hong Kong Telecom yet to show an average rating.
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Recent reviews
3.0
Technical Officer
Oct 2025Lai Chi Kok Sham Shui Po District9 to 10 years in the role, current employee
Working as a Technical Officer at PCCW HKT has been a rewarding opportunity to ensure reliable telecommunication services while collaborating across teams, though managing complex technical issues and customer expectations can be demanding.
The good thingsI’ve enjoyed the hands-on technical work of monitoring and maintaining telecommunication networks like IDAP, IDAM, and ISDN, ensuring seamless service for customers. Collaborating with different departments within PCCW HKT has been fulfilling, as it allows me to solve problems collectively and learn from diverse perspectives. Engaging with customers from various institutions and companies is also a highlight, as it sharpens my communication skills and gives me a sense of impact when resolving their concerns.
The challengesThe role can be challenging when dealing with complex technical issues that require quick resolution under pressure, especially when multiple network systems are involved. Coordinating between departments sometimes leads to delays due to differing priorities or communication gaps. Additionally, managing customer expectations, particularly during service disruptions, can be demanding and requires balancing technical explanations with clear, non-technical communication. Improved inter-departmental processes and more streamlined tools for troubleshooting could enhance efficiency.
5.0
Senior Account Manager
Aug 2025Quarry Bay Eastern District1 to 2 years in the role, current employee
Stable work but can not explore next level on my position
The good thingsWork life balance and good benefits
The challengesAlways reduce the commission rate
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