Premium Residential Manager – HK Island

This role oversees day-to-day site operations, vendor management, health and safety compliance, while ensuring exceptional service delivery and stakeholder satisfaction across all levels.

Responsibilities

• Primary responsibilities include conducting property inspections, documenting condition, managing defect repairs and processing documentations (preparations of renovations cost proposals, move-in and move-out weekly reports, etc.)

• Enforce protocols for service quality, safety and efficiency for operational function including transfer of and renovations for unit/house (move-in and move-out), cleaning and landscaping and providing excellent customer service

• Coordinate between Operational Supervisors (cleaning, landscaping and facilities management), Owner’s Representatives and Partners with clear and timely communication; and safeguard connection to client / JLL requirement

• Oversee end-to-end site operations, implementing industry best practices and maintaining high standards for both preventative and corrective maintenance, including coordination of 24/7 emergency response protocols

• Manage client relationships and stakeholder expectations through proactive communication, responsive service delivery, and consistent follow-up, ensuring a high level of customer satisfaction

• Implement, monitor, and enforce health and safety procedures in compliance with statutory regulations, company policies, and client requirements to maintain a safe and compliant working environment

• Vendor management activities—selecting, overseeing third-party service providers to ensure timely, high-quality, and cost-effective service delivery in alignment with JLL and client guidelines

Qualifications

• Bachelor's degree in Facilities Management, Housing Management or Engineering

• Minimum 3 years of experience in facilities operations, maintenance, or property management

• Strong communication, problem-solving, organizational abilities, and customer service orientation

• Good command in spoken English, Cantonese and Mandarin

We offer attractive remuneration package and good career prospect for the right applicant. Please apply by clicking "Apply Now", or submit full resume and expected salary to the HR Department, Room 1402, 14/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, HK or fax to 29••-•177.

Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. Information provided will be treated with strict confidential and be used for the purpose of selection only.