Customer Service Officer (Premier Centre) - Hong Kong Business
GCB 7
Some careers open more doors than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
Job description:
We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).
In this role you will:
- Provide quality customer service through accurate and efficient counter transactions at branch
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Promote and assist customer with digital banking services and products and encourage customers to migrate to digital
- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
- Ensure refreshments are offered to customers and provided in a timely manner (For specific branches)
- Welcome every customer when they arrive in the branch, and proactively help manage the bank hall environment across both the platform and reception areas
- Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
- Customer or teller service experience preferred
- Candidate with less experience will be considered for a Customer Service Officer role
Company profile
Founded in 1865, HSBC is one of the world’s largest banking and financial services organisations.
Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors and our communities.
Whether people are looking for a first job or taking the next step in career, we offer many ways for them to realise their ambitions.
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