Guest Services Agent - Runway 1331 - Enlight (Youth Hostel)
Position Overview
As a Guest Services Agent, you are the face and heart of Runway 1331. You will welcome travelers, manage daily front desk operations, share local insider tips, and foster a welcoming, safe, and inclusive community environment.
Key Responsibilities
Warmly welcome guests upon arrival, process check-ins/check-outs, and issue room keys.
Handle reservations, walk-ins, phone calls, and email inquiries with enthusiasm.
Address guest inquiries, resolve concerns, and provide tailored local travel recommendations.
Maintain clean, organized, and inviting front desk and common lobby areas.
Help organize and promote hostel social events, group activities, and community gatherings.
Actively engage with guests to cultivate a friendly, community-driven vibe.
Process payments (cash, card, digital) accurately using the hostel management system.
Manage daily cash drawer reconciliations and shift handovers.
Ensure guest safety by monitoring access and upholding hostel safety protocols.
Conduct regular walk-throughs of common areas to ensure cleanliness and functionality.
Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet quality standards.
Qualifications & Requirements
High school diploma or equivalent required.
Prior experience in hospitality, customer service, hostel management, or tourism is a plus (fresh energetic faces with the right attitude are welcome!).
Excellent verbal and written Chinese and English skills; additional languages are a big bonus.
Comfortable learning and using PMS (Property Management Systems), basic office software, and point-of-sale systems.
Resourceful, calm under pressure, and able to resolve guest issues independently.
Outgoing, empathetic, open-minded, and passionate about culture exchange and travel.
Willingness to work flexible hours, including weekends, evenings, overnights and holidays.
Employer questions
- Which of the following statements best describes your right to work in Hong Kong?
- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
Company profile
Dorsett Hospitality International is one of the fastest-growing hotel groups in Asia. With 54 properties in 21 major cities across Mainland China, Hong Kong, Australia, the United Kingdom, Malaysia, Singapore, Japan and Continental Europe, we offer a diverse international footprint alongside our strategic partners Palasino Group and AGORA Hospitality Group. Our four core brands – Dorsett Hotels, Dao by Dorsett, d.Collection and Silka Hotels – aim to provide exceptional guest experiences while making positive impacts in our local communities.
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