Asst. Customer Services Manager (Online Banking Centre) (Secondment Contract)

Job Responsibilities:

• Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels;

• Handle customer requests and resolve customer complaints to ensure customer satisfaction;

• Solicit business opportunities through cross-selling and outbound calls to meet the sales and other business objectives;

• Perform general support in centre to smoothen the daily operation;

• Provide high quality service and handle daily operations according to the regulatory and compliance requirements to meet all the quality and service targets;

• Perform duties on shift basis 7x24 to ensure the smooth and continuous operations.

Job Requirements:

• Bachelor's degree or above in any discipline;

• At least 2 years of call centre experience preferably in financial industry;

• Excellent communication skill with strong customer-oriented mind set;

• Pro-active, self-motivated, mature and pleasant personality;

• Passed in HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is a must / is preferred;

• Proficiency in both written and spoken English, Chinese and Putonghua.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking “Apply Now”. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.