Listed two days ago
This is a Full time job
To manage end-to-end complaint lifecycles and assist in the escalation for customer complaints, ensuring timely and professional resolution
2d ago
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Listed six days ago
Compliance
6d ago
Listed sixteen days ago
Compliance
16d ago
Listed sixteen days ago
This is a Full time job
Quarry Bay, Eastern District(Hybrid)
- Exposure to complex, high-profile and business-critical cases
- Professional development and career growth opportunities
- 5-day work week in a dynamic, hybrid work environment
We are seeking a customer-focused professional to handle complaint resolution, drive service improvements, and deliver excellent customer outcomes
16d ago
Listed eight days ago
This is a Full time job
Handle complaint case independently and conduct prompt and detailed investigation of the case
8d ago
Listed thirteen days ago
- Coordinate and handle general complaint/feedback from corporate customers
- Degree or above
- At least 3 years' experience in Complaint Handling/Sales/Business control
Bank of China (Hong Kong) is committed to building a challenging and rewarding workplace for employees.
13d ago
Listed four days ago
This is a Full time job
This role will be solving problems, improving customer outcomes, and making a visible impact in a dynamic eMPF environment
4d ago
Listed twenty days ago
This is a Full time job
Wan Chai District
$20,000 – $30,000 per month
- Handling daily operation works of client
- 20K-30K
- 5 Days work
This role oversees daily client operations, maintains existing customer relationships, and develops potential clients to boost retention.
20d ago
Listed twenty four days ago
You will directly contribute to our exceptional service reputation while ensuring strict compliance with financial regulations.
24d ago•Expiring
Listed twenty two days ago
This is a Full time job
Handle complaint case independently and conduct prompt and detailed investigation of the case
22d ago
Listed one day ago
This is a Full time job
- Lead a high-performing call centre to achieve KPIs
- Drive data insights to enhance service performance
- Shape customer experience through process improvement
Manage call centre operations, lead teams, and optimise service delivery through data analysis, stakeholder coordination, and continuous improvement.
1d ago
Listed thirteen days ago
Oversee the complaint handling function and processes, carrying out case investigation and maintain the Complaint Central Register.
13d ago
Listed eight days ago
- Aviation-to-Heritage-Luxury Transition, welcome senior flight attendants/Pursers
- Competitive Remuneration Backed by a Listed Heritage Brand
- End-to-End Ownership of the In-Store Experience
Join Laopu Gold (06181.HK), China’s top heritage gold brand.
Lead VIP service at our HK boutique—ideal for Pursers or luxury retail supervisors.
8d ago
Listed two days ago
Be an early applicant
This is a Full time job
- University graduate in translation/business discipline is preferred;
- Strong presentation and interpersonal skills;
- Prepare periodic management reports.
Bank of China (Hong Kong) is committed to building a challenging and rewarding work place for employees.
2d ago
Listed twenty three days ago
- Complaint manager
- eKYC
- Customer Service
Welcome to join our bank as an expert in Online Banking for Personal E-business.
23d ago•Expiring
Listed one day ago
This is a Full time job
- 5 days working hours
- Medical Benefits
- Self-Motivated and Strong Team Player
Lead our Hong Kong customer service team. Competitive pay, career growth, and work-life balance in supportive environment.
1d ago
Listed twenty five days ago
This is a Full time job
- Minimum 10 years of customer service or contact centre experience
- Proven track record in contact centre management, offshore or outsourced teams
- Maintain operational stability, driving continuous improvement
This role oversees daily contact centre operations, with primary focus on managing the offshore hotline supports HK Contact Centre performance outcome
25d ago•Expiring
Listed nineteen days ago
- Own a Premium Portfolio
- Make Every Conversation Count
- Launch a Career in Customer Experience
Move Beyond with us together!
19d ago
Listed two days ago
This is a Full time job
- Daily car park operations support & customer service
- Tertiary education / 3-5 yrs supervisory experience
- To Kwa Wan District
-
2d ago
Listed five days ago
This is a Full time job
- Handle tenant enquiries and complaints through various channels
- Min. 2 yrs’ relevant exp. in CS, hospitality, prop mgt., Degree in Hospitality
- 5 days work; Medical & Dental, Dis. year-end bonus, birthday & caring leave
Plan, coordinate, and review all repairing, maintenance, and upgrading works/projects for various portfolios.
5d ago
Listed two days ago
This is a Full time job
To handle customer enquiries regarding HKMCA’s products and services, and conduct post-sales follow-up calls in compliance with regulatory requirement
2d ago
Listed eleven days ago
- 5-day work week with fixed working schedule
- Build customer experience expertise with a leading FMCG brand
- Career growth opportunities in a dynamic customer care team
Provide professional customer support by handling enquiries, resolving complaints, and enhancing customer satisfaction by effective service solutions
11d ago
Listed twenty five days ago
- Good benefits
- Collaborative working environment
- Supportive colleagues and cultures
Serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas.
25d ago•Expiring
Listed six days ago
This is a Full time job
Act as a change management agent to drive complaint-led improvement and preventive measures.
6d ago
Listed one day ago
This is a Full time job
- Handle phone banking enquiries
- Providing quality customer services
- Addressing customer feedback and complaints professionally
Responsibilities:
Handle incoming calls from customer hotline for banking and credit card enquiries and provide solutions efficiently
1d ago
Listed eighteen days ago
This is a Full time job
Central and Western District
$35,000 – $40,000 per month
- Grade A commercial building
Oversee the day-to-day operations of the entire customer service team, ensuring all guest interactions are delivered professionally and consistently.
18d ago
Listed more than thirty days ago
Outstanding project management skills, internal & external communication & collaboration abilities.
30d+ ago
Listed more than thirty days ago
This is a Full time job
Hong Kong Island
$40,000 – $50,000 per month
- Strong communication skills, attention to detail and patience
- Experience working in the financial services sector is an advantage
- Mature, fluent in Cantonese, Mandarin and English is a must
The Centre Manager is responsible for the day-to-day leadership and performance of the Service Centre.
30d+ ago•Expiring
Listed more than thirty days ago
- A wholly-owned subsidiary of the Wheelock Group
- Competitive remuneration package
- Career development opportunities
CSM is required to lead a team of customer service staff to deliver quality handover
30d+ ago
Listed eight days ago
- Manage team schedules 管理團隊排班
- Train and mentor associates 培訓和指導員工
- Monitor service standards and implement improvements 監控服務標準並實施改進
Responsibilities include managing team schedules, train and mentor associates and monitor service standards and implement improvements.
8d ago
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