Listed fifteen days ago
The role helps translate customer feedback, service data and market intelligence into service enhancement initiatives and tailor-made offerings ...
15d ago
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Listed twenty three days ago
This is a Full time job
- Client: Well known Insurance Firm
- Candidates with hospitality /coworking space experience are welcomed
- 5 days work, PH, medical (dental & body check are included)
Hospitality candidates are welcome!
23d ago•Expiring
Listed twenty four days ago
This is a Full time job
Mong Kok, Yau Tsim Mong District(Hybrid)
- Leading domestic bank
- Fantastic opportunity in wealth management
- Comprehensive training provided
We seek to attract high-calibre talent by offering a dynamic working environment, career development opportunities & competitive compensation packages
24d ago•Expiring
Listed six days ago
This is a Full time job
Act as a change management agent to drive complaint-led improvement and preventive measures.
6d ago
Listed seventeen days ago
This is a Full time job
Central and Western District
Attractive Package + Bonus
- Work Life Balance
- MNC
- Attractive Package
A leading global provider is seeking an Employee Experience Manager to join their Group HR team based in Hong Kong.
17d ago
Listed eight days ago
This is a Full time job
- High-impact role influencing commercial decisions and driving channel growth
Drive customer and channel performance through data insights, optimizing pricing, promotions, and strategy for growth.
8d ago
Listed ten days ago
Develop and implement a premium service strategy focused on key customer touchpoints and micro-moments throughout the customer journey
10d ago
Listed fifteen days ago
Drive growth & build lasting client relationships. Competitive pay, performance incentives & flexible work.
15d ago
Listed nineteen days ago
- Diverse role covering operations, administration, and event coordination
- Opportunity to interact with high-profile members and corporate clients
- Fast-paced environment with growth and cross-functional exposure
Deliver exceptional member services, oversee workspace operations, coordinate events, and maintain high-quality facilities and administration support.
19d ago
Listed sixteen days ago
This is a Full time job
- Shift duty
- Digital Bank
- Retail Branch Experience (banking or financial services sectors)
We are looking for an Operation Manager for our Experience Center
16d ago
Listed twenty five days ago
- Lead a premium-service operation serving a world-class clientele
- Regional exposure within the Greater China network
- Competitive salary package
The role of Senior Service Delivery Manager to lead our Hong Kong Service Delivery function.
25d ago•Expiring
Listed fifteen days ago
The position supports the Senior Manager – Customer Experience in driving customer experience, CRM, customer insights and business development...
15d ago
Listed ten days ago
This is a Full time job
- Lead, plan, dev & deliver market intelligence reports & insights recommendations
- 6-8 yrs’ exp in market intelligence, customer insights, strategic research, B2B
- Gd Eng & Chinese, strategic thinking, analytical judgement & research planning
This role acts as a focused strategic insight partner for the business, with emphasis on delivering practical and decision-ready outputs.
10d ago
Listed nineteen days ago
This is a Full time job
Wan Chai District
$20,000 – $30,000 per month
- Handling daily operation works of client
- 20K-30K
- 5 Days work
This role oversees daily client operations, maintains existing customer relationships, and develops potential clients to boost retention.
19d ago
Listed eleven days ago
This is a Full time job
Hong Kong Island
$55,000 – $65,000 per month
We are looking for a dynamic Digital Commercialization Manager to lead the go-to-market strategy and ongoing growth of our client-facing mobile app.
11d ago
Listed nineteen days ago
VIP Client Development & Experience Manager (Fashion Retail)
19d ago
Listed four days ago
- Lead business analysis, UAT governance, change delivery, knowledge management
- 10+ years in life insurance operations, business analysis, change management
- Permanent, Discretionary Bonus, 22 Days AL, Medical
For more information about FWD Hong Kong, please visit www.fwd.com.hk/
4d ago
Listed sixteen days ago
This is a Full time job
A Premium, Human-Centric Focus
16d ago
Listed eighteen days ago
- Own a Premium Portfolio
- Make Every Conversation Count
- Launch a Career in Customer Experience
Move Beyond with us together!
18d ago
Listed one day ago
This is a Full time job
- Technology consultant or corporate/digital/innovation strategist
- Native Mandarin & conversational Cantonese
- Work in Hetao / Lok Ma Chau Loop
"Building Homes with Heart" - SHKP was publicly listed in 1972 and is now one of the largest property companies in HK with about 38,000 employees.
1d ago
Listed two days ago
This is a Full time job
- Proven leader with 8–10 years in logistics, drive real operational change
- Lead a team of 10–15 ppl covering shipping support, CS, and operations
- Drive change and transformation of the Brink’s support function
Seeking a Head of Customer Service (8–10 yrs logistics exp) to lead operational teams, drive digital change, and optimize the customer journey.
2d ago
Listed one day ago
This is a Full time job
- Lead a high-performing call centre to achieve KPIs
- Drive data insights to enhance service performance
- Shape customer experience through process improvement
Manage call centre operations, lead teams, and optimise service delivery through data analysis, stakeholder coordination, and continuous improvement.
1d ago
Listed one day ago
- Client development within the I&T sector for government-funded institute.
- Excellent promotion opportunities and benefit.
- Stable working environment in HK Science and Technology Parks.
The incumbent will join our dynamic team to apply his/her expertise in the field of client development.
1d ago
Listed twenty two days ago
This is a Full time job
- Develop and maintain a 360° view of consumer needs, behaviors, and preferences
- Consumer insight initiatives by integrating qualitative & quantitative research
- At least 5 years in team leadership
Senior Manager role driving consumer insights, analytics, and strategy to enhance business decisions and customer experience
22d ago
Listed sixteen days ago
- CRM campaign and reward mechanics
- Member Communications & Blasting
- Marketing Support & Operations
Define campaign KPIs and dashboards; deliver post‑campaign analysis with insights and recommendations.
Track growth and health metrics.
16d ago
Listed thirteen days ago
This is a Full time job
Kwai Fong, Kwai Tsing District(Hybrid)
$80,000 – $100,000 per month
- Strong data analytics / market insight / GTM / Business & Market development
- New role from MNC / Regional exposure / B2B Market / Manufacture
- Fluent in English / Travel is required / stakeholders management
New role from MNC, new market development, strong data / analytic background / Go-To-Market development.
13d ago
Listed twenty three days ago
This is a Full time job
Ngau Tau Kok, Kwun Tong District(Hybrid)
Drive customer insights and engagement, analyze feedback, improve CX, support programs, and lead call team to enhance customer-centric initiatives.
23d ago•Expiring
Listed three days ago
This is a Full time job
Lead and deliver projects related to the Flight Token extension, including the pioneering walk-through e-Boarding Gate at T2C
3d ago
Listed twelve days ago
Oversee the complaint handling function and processes, carrying out case investigation and maintain the Complaint Central Register.
12d ago
Listed twenty five days ago
This is a Full time job
Central and Western District
Negotiable
This large financial institution is looking for Customer Experience Lead.
25d ago•Expiring
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